This post is part of a feature series on customer service at Continuum Pedicure Spas.
Kathie Fandrei has worked in the customer service field for 30 years, but she didn’t start out that way. As a Milwaukee native, Fandrei pursued the pre-med program at the University of Wisconsin-Milwaukee and then Concordia University. Like most prospective medical students, Fandrei had set out to help people.
What she learned later was that her ...Continue Reading →